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Email Evolution

Email Effectiveness Research

There's a marketing technique that's helping companies dramatically improve their email marketing effectiveness.

The technique is called "Heatmapping." Though it sounds like a weather term, it isn't.

This technology can tell marketers which part of their emails get the most attention. Heatmapping uses cameras to track eye movements to determine what part of the message is being read.

The results are displayed in a "heat map" of colors showing where consumers' eyes are focused.

click to enlarge

According to an article on Heatmapping in the Wall Street Journal, design changes resulting from this technique have led to major improvements in responses from consumers.

Here are some of the insights from the Heatmapping study:


Consumers only read 35% of an email message.

You want your brand and the call-to-action in that 35%.


- Heatmapping Study


  • Messages that use clickable graphic icons to link to more details drew 60 percent higher responses than links that use the text of an Internet address.

  • Particular words in an email draw more attention from recipients. For example, the word "free" doesn't spark much attention.

  • Consumers are only reading 35% of an email message. You want to have your brand and the call-to-action in that 35%.

  • Consumers spent an average of 51 seconds with the typical email newsletter. Users spent an additional 33 seconds on information found by clicking on links to other websites.

  • Stronger use of imagery at the end of a newsletter results in the reader being more likely to scroll to the bottom.


" The increasing use of email marketing makes the design of individual messages more important."

-Jeanniey Mullen of OgilvyOne


According to Jeanniey Mullen of OgilvyOne "The increasing use of email marketing makes the design of individual messages more important. People get so many emails nowadays that when they do open a marketing message, they tend to scan it quickly, research shows." Newsletters must be designed to facilitate scanning.


For more information on how to increase the effectiveness of your email marketing, email Tripp Eldredge or call (859) 655-9200, ext. 103.

dmr regularly updates our site with important new ideas and applications for marketing.

Be sure to check back each month to get our latest insights and how they apply to the broadcast industry.